text messages not working after activation

[Dhana108]

I am not receivign or able to send messages after activation.

[Phil_Adelphus]

@Dhana108  Maybe check the list on this page to see if your Moto is listed, and check the APN settings.  Although that shouldn't affect SMS so that may require a fix by customer service.

https://www.publicmobile.ca/en/on/get-help/articles/picture-messaging-updates 

[Dhana108]

Android moto 5g

[Phil_Adelphus]

@Dhana108   You can contact customer service by submitting a ticket at the chat icon bottom right of this page.  If that doesn't work for you then send agents a private message using this link, which is pre-addressed. An agent will reply at the envelope icon top right, or tap your avatar for Messages if no envelope.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

In the meantime maybe you can give us some more information that might help, like what phone do you have, iPhone or Android?   

[Dhana108]

SMS and MMS messages. I rebooted my phone but still the same.

[Phil_Adelphus]

@Dhana108   Everything else works, voice calls in and out, data?  Are these SMS messages, MMS messages, iMessages or something else?  Have you rebooted the phone?