Promo offer not given

[Stef4]

three of my household family members got a text offer for 4G and 40 GB for $29.00. I just want the same offer. I have been a public mobile member for many years. Can someone please look into this for me. who can I contact to get this deal? Thank you 

[velichor]

Hello! Not sure if this link will work for you, but this is the link to that offer you're talking about:
https://subscribe.publicmobile.ca/en/bc/activation/plans/40GB-4Gspeed3

[eddieO]

Hi @Stef4, are you on the same current plan as your family members that received the offer? It seems that customers that are getting offers are usually for plans that cost more money (basically up selling). If you are on a more expensive plan this could explain why you didn't get the offer, they're not keen on losing money. Hope this helps

[hTideGnow · Accepted solution]

hi @Stef4 they are targeted offer and they usually don't give it out even you ask.  But you can try 

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[BKNS27]

@Stef4 

This promo is given to random targeted selected members but not all members…BTW, I didn’t receive the promo.

For existing members that didn’t get the text. You have the $34 for 50gb of data at 5G speed.