text and calls not being received

[dianeellsworth]

I activated Public Mobile for my son yesterday.  He is not receiving any texts from me.  Also, my calls to him are going straight to voicemail.  He is on the $15 plan.

[CellGirl]

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@stonechucker wrote:

@dianeellsworth, I hope it was an accidental block.  

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@stonechucker 

that's what her son told her 

[stonechucker]

@dianeellsworth, I hope it was an accidental block.  

[Dee_99]

Thank you.  I was having the same issue.  I restarted my phone and it's working now.

[dianeellsworth]

Problem fixed. My number was blocked 🙄. Thanks for your help. 

[dianeellsworth]

Will give it a try.  Thank you.

[MeroL]

I had the same issue activating. Just contact moderator: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Provide them with the following information.

Name:

Account number: 

Email: 

4 digit account pin: 

Phone number: 

Good luck.

[Luddite · Accepted solution]

@dianeellsworth Ideas:

a) What is make/model of his phone? If iPhone have him turn off iMessages & Facetime then turn on afer a few minutes.

b) Try calling his number again immediately after the first fails. If successful, suggests he has call blocking activated.

c) Have him send you a text and reply directly to it.

[Dunkman]

@dianeellsworth 

If you chose a new number, something went wrong with actvatino process.  Maybe try re-booting the phone.  

Also, try the SIM card in another unlocked phone to determine whether hardware issue versus PM service problem.  

If activation issue, likely need to contact moderator.  

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[dianeellsworth]

I chose a new number for him???

[will13am]

@dianeellsworth, did you issue a number port from a different carrier when you activated?  Usually an incomplete port results in inability to receive text and calls.  That said, if a port was initiated, it should have completed by now.