talk is not included

[59]

I am new to Public Mobile and often get messages that talk is not included.

I have unlimited Canada wide talk. It seems to be when I try to call a number that is in my contacts. Please advise me asap how to correct this.

Thank you,

Murielle

[will13am]

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@Anonymous wrote:

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@59 wrote:

I am new to Public Mobile and often get messages that talk is not included.

I have unlimited Canada wide talk. It seems to be when I try to call a number that is in my contacts. Please advise me asap how to correct this.

Thank you,

Murielle

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Make sure those contacts have a 1 in front of the 10 digits.

(if you're not on the newer new $15 plan)

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The account in question has unlimitedf Canada wide calling. 

[will13am]

@59, you might have an account provisioning issue.  I suggest contacting the moderator team and having them do an account refresh.  The moderator team can be reached via private message using this link.  Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

[Anonymous]

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@59 wrote:

I am new to Public Mobile and often get messages that talk is not included.

I have unlimited Canada wide talk. It seems to be when I try to call a number that is in my contacts. Please advise me asap how to correct this.

Thank you,

Murielle

---

Make sure those contacts have a 1 in front of the 10 digits.

(if you're not on the newer new $15 plan)