submit a ticket

[softech]

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@ladybug7777 wrote:

I need a statement for my taxes

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Open ticket with PM  support and have them prepare you a proper invoice.  It may take 3  weeks.    So, it is better to request every couple months instead of monthly.  Every 3 months or even 6 months would be ideal.

Here is a sample of the invoice : 
https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Request-a-Receipt-for-your-Ac...

To contact PM support:

Spoiler

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Request-a-Receipt-for-your-Ac...

[HALIMACS]

@ladybug7777 

Review this help article for guidance:

https://www.publicmobile.ca/en/on/send-us

[t_p]

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@ladybug7777 wrote:

I need a statement for my taxes

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@ladybug7777 

Send a Private message to Customer support.

You can read this thread for more info:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[computergeek541]

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@ladybug7777 wrote:

I need a statement for my taxes

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This only works if you bought Public Mobile payment vouchers from a store, but you could use those cash register receipts as they will indicate the purcahses made and sales taxes paid.

[JK8]

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@ladybug7777 wrote:

I need a statement for my taxes

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….yes contact a CSA for that.

[ladybug7777]

I need a statement for my taxes

[JK8 · Accepted solution]

@ladybug7777 

Is there something we can assist you with?

Here is how to contact a CSA.

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

Hours of operation:

You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:

• Monday to Sunday: 6 AM to 10 PM EST

Keep an eye on the envelope icon in the top right hand corner for a reply from the CSA.