Re: I am stuck subscribing - Community

Hi, I am a new subscriber. I could not continue finalizing after getting confirmation of payment.

9 REPLIES 9

What is the error message you are recieving?

To contact a Customer Service Agent, please click on the following link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be sure to keep an eye on the top right corner where you’ll see this icon show up.

Are you using the PM app?

You cab also use this live activation assistance option:

Online Activation Assistance (telus.com)

Can you tell us how far you've gotten?

Is there anyone who can help? I am really in need of help

I already signed up. I even selected the deal and paid for it. But, I couldn't finalize from there. I also have my own SIM card I bought from a mobile shop.

Yes, I am using the Public Mobile app

@emu wrote:
Hi, I am a new subscriber. I could not continue finalizing after getting confirmation of payment.

Are you using the Public Mobile app for this. To finalize activation, the app must be used.

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