sim card swap

[Gbengacan]

I need sim card swap and my sim card is broken

[Tgach21]

my sim card is broken and i need to swap it with the new one that i bought

[JK8]

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@JasonSKujawski7 wrote:

i try to do it thru the self serve but is telling me to do it thru here

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Contact a moderator to change your SIM card.

Contact a moderator (Public Mobile representative) for assistance:

(second option below is easiest to submit a ticket)

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.

• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

[JasonSKujawski7]

i try to do it thru the self serve but is telling me to do it thru here

[Korth]

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@Gbengacan wrote:

I did not create my online account, that's why I am unable to change on Public mobile website

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You'll have to communicate with the person/people who did create "your" online account. They'll be able to make changes to the account.

You really shouldn't let anyone else have access to your Self-Serve. It can create all sorts of problems for you - from extra inconveniences or costs every time you pay your bill to serious crimes like theft of your identity. Maybe you're comfortable with whatever arrangement you have, but I personally recommend getting control over your own accounts (and changing passwords/etc to lockout anyone else) as soon as possible.

[Anonymous]

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@Gbengacan wrote:

Cracked in half.

How t reach moderator?

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That would do it 🙂

Click on the quote bubble lower right and muddle your way through the stupid chatbot to submit a ticket.

They might be able to just change to your other SIM # and then you could create the account after that.

[Gbengacan]

Cracked in half.

How t reach moderator?

[Anonymous · Accepted solution]

 @Gbengacan : How do you mean "broken"?

But you'll need moderator assistance to create an account.

[Gbengacan]

I did not create my online account, that's why I am unable to change on Public mobile website

[JK8]

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@Gbengacan wrote:

I need sim card swap and my sim card is broken

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When you have your new sim card, log into self service and choose Change Sim Card.