09-16-2018 11:11 PM - edited 01-05-2022 01:49 AM
09-17-2018 01:40 AM
Have you unlocked your cell phone? You can call the provider who you purchased your phone from and they will give you an unlock code. If not unlocked you should of recieved a notification when putting the PM simcard in that it needed a unlock code
09-17-2018 01:21 AM
@puffpuffclash wrote:my phone is a Samsung Galaxy prime I've never had a problem before, I'll try my smart watch to see if it works in there
@puffpuffclash as far as I can tell (from here https://www.gsmarena.com/samsung_galaxy_grand_prime-6708.php), every variation of the phone is compatible with at least talk, text, and HSPA+ data (all on the 850MHz and 1900MHz 3G frequencies). Did you purchase this phone form a previous provider? If so, did you get it unlocked before coming to Public Mobile?
09-16-2018 11:57 PM
my plan is active and shows the next payment date
09-16-2018 11:56 PM
my phone is a Samsung Galaxy prime I've never had a problem before, I'll try my smart watch to see if it works in there
09-16-2018 11:37 PM
@puffpuffclash, can you login to your account to make sure that it is active and has the correct plan assigned to it.
09-16-2018 11:14 PM
I have never seen a disconnected message, can you try the sim in a different phone to isolate hardware vs software issue?
can you try doing a manual netword search?
what phone do you have?