setup autopay and added money to my account but service not active

[rachelk]

Hi Please help.

I was due to topup yesterday and missed it. went onto website and added credit to the account and also set up autopay. Now I have $40 in my account and autopay says its going to come out in September but I cant top up the sim to work now. Can anyone help please??? Thanks so much. M

[rachelk]

Thank you

[Dunkman · Accepted solution]

@rachelk

Unfortunately if you miss your payment day, your account is suspended.  So, moderator has to re-activate your account and apply payment.  Please follow above instructions.

Due to overwhelming demand, moderators have been busier than nomral.  It will likely take 1-2 days to respond.  Hopefully, earlier if they caught up with the backlog of issues.  

[Anonymous]

Hi @rachelk, you will need to send a private message to the moderator team and ask them to apply the payment and re-establish service.  Include your account or phone number as well as account PIN in the message to speed up communications.

Click here to send the moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
You can find information regarding the moderator team by following this link.