setting up new c/c to pay bill, error

[JAO08]

Just got a new Prepaid credit card to pay my bill, it accepted me setting up a new credit card , but now that its registered, it hasent taken a payment, only gives me an option to pay using voucher. Also, on the phone i forgot my phone pin, and would need assistance reseting it. Please help 🙂

@ admin @ Admin1 @ dAdmin @ Mod @ Moderator 

edtied by computergeek541:  Please do not tag the above usernames expecting to receive help from Public Mobile. None of the above usernames are staffed by Public Mobile.

[computergeek541]

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@Sansan wrote:

@JAO08 @computergeek541  weird, this was accepted as solution to me but solution is now gone?  This was a two part question 1. How to reset pin, 2 how come payment was not taken? 

From my understanding of this rely, OP was able to reset pin through link I provided and was able to solve his issues. 

So where did my accepted solution go?

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I see that part now and have put the solution back.  I was only trying to say that resetting the PIN wouldn't have made it so that the payment button by credit card in Self Serve would start working again.

[Sansan]

@JAO08 @computergeek541  weird, this was accepted as solution to me but solution is now gone?  This was a two part question 1. How to reset pin, 2 how come payment was not taken? 

From my understanding of this rely, OP was able to reset pin through link I provided and was able to solve his issues. 

So where did my accepted solution go?

[computergeek541]

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@JAO08 wrote:

awesome. was able to change my pin and use the phone system to make a payment and service is back up and good. Youre the best!

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Resetting the account PIN would be unrelated to the fix.  The account PIN isn't needed when paying with a voucher through 611.

[Sansan]

Excellent 👋.  Thank you for your comment.  You've made my day. 🤗

[JAO08]

awesome. was able to change my pin and use the phone system to make a payment and service is back up and good. Youre the best!

[JAO08]

nope. just add funds with a voucher, view payment history and update card info

[Sansan · Accepted solution]

@JAO08 use this link to reset your pin. 

https://myaccount.publicmobile.ca/en/account/reset/pin

[computergeek541]

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@JAO08 wrote:

it let me add the card to my acccount and said it was successful. However it still hasent taken the payment to start service again, and doesnt give me a option to pay directly with a credit card, just has the option for voucher.  I added the new card and assumed it would auto take a payment to renew my service

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My mistake:  I misread your first message.  Whenever service has stopped working because of a failed payment, charging the card to resume service isn't automatic.  The payment does need to be made manually.  In the Public Mobile app, there's no "Add Funds with a Credit Card" button?

[JAO08]

it let me add the card to my acccount and said it was successful. However it still hasent taken the payment to start service again, and doesnt give me a option to pay directly with a credit card, just has the option for voucher.  I added the new card and assumed it would auto take a payment to renew my service

[computergeek541]

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@JAO08 wrote:

Just got a new Prepaid credit card to pay my bill, it accepted me setting up a new credit card , but now that its registered, it hasent taken a payment, only gives me an option to pay using voucher. Also, on the phone i forgot my phone pin, and would need assistance reseting it. Please help 🙂

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Try enable the location permission on your phone for the Public Mobile app and then try again to add the card to your Public Mobile account.