@lukepatrick
Did texting EVER work, or has this issue just recently begun? Does calling (in and out) work? Does your account status display as ACTIVE in self-serve? What do you hear when you dial 611?
Did you try:
- rebooting your device
- resetting network connections
- toggling airplane mode on/off
- removing and reinserting the SIM card
Failing that, did you check RCS settings on the device (i.e. iMessage or Chat) to ensure these settings aren't conflicting in any way with use of SMS services.
If all the above was tried, and checked, suppose you might try the customer support agents.
To contact a Customer Support Agent, there are 2 methods:
- Use the ticketing system for a faster response time. Click here and type uCustomer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
- Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.
