service

[Booger1]

me and my wife switched from rogers, we can only call out, but not receive calls, been playing around with everything, can't even send a ticket as it will not take a username, found a phone number on line for public, its automated to take money only. there has to be real people to talk to. My wife got a message from rogers, on here phone because they could not text my phone as it wasn't taking any texts, so i put back in the rogers card to check text and now my phone is locked, can't open it, who pays for all the time spend and BS. I'm so frustrated and don't know what to do at this point.

[BKNS27]

@Booger1 

You and your wife should have gotten a text from Rogers confirming with YES that you are porting over to PM with the active Rogers SIM in your phone. There is a 90 minute window for you to reply or there will be issues with the porting.

The PM SIM will work once porting process is completed. This may take up to 2 hours but the Rogers SIM should continue to work if your account with them is up to date.

You need to contact a CS_Agent to have PM contact Rogers to resend the confirmation text again.

Also, you need a different email address for each account but you can use the same password.

https://urlshortner.tiia.ai/xYpc_I 

or

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[hTideGnow]

HI @Booger1 

Did you get a text from Rogers on your Rogers sim card, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone?  If you cannot the port was not done

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage      

[slusagm]

you tried removed the Rogers sim card or disable Rogers esim?

Then check  and  make sure PM sim enabled and set as Primary, and then Reboot phone and reset network settings