10-05-2022 12:29 PM - last edited on 10-05-2022 12:38 PM by will13am
hi Thank you for your response. ok i put in the new sim into the phone which i recently purchased and received. the old sim was damaged - this is the new sim number 8912230000 xxxxx xxxx. i placed this into the phone but it is not working please assist thanks. i also changed the sim to this new one on the online public mobile account. please assist .
Edit: Personal information redacted by will13am. Please do not post personal information in the public forum.
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10-05-2022 01:37 PM
thank you i did that also
10-05-2022 01:33 PM
thanks will do that
10-05-2022 12:51 PM
i did change the sim card number on the account
thanks for your help. i am not sure why it is not working does the sim number have to be facing upward or down iinto the phone ?
10-05-2022 12:47 PM - edited 10-20-2022 11:41 PM
@TonyMoniz did you complete the Change SIM card process on My Account?
Enter the new sim card number and following the stops to complete. You likely need to do one or couple more device reboots after completing this process on My Account
Login to My Account, click Quick Link on the top right and then Change Sim card
10-05-2022 12:34 PM
@TonyMoniz , please try rebooting the phone after doing the SIM swap.