Subscription paid 2 hrs ago when replacement credit card received. Cellphone still not working.

[TomPublic]

I have received the replacement Visa card today I have entered the payment and the subscription should have started - it's been a couple hours and this  Public Mobile cell service is not working . How long does it take for it to restart?

[hTideGnow]

hi @TomPublic 

did you update the credit card on My Account?  Even the expiry date changed but with same number, you need to update it

login My Account and check if you see the button Pay and Resume Services, click and follow instructions from there

or you can load up enough money for renewal here:

https://myaccount.publicmobile.ca/en/account/payment/funds/card