saying no service

[bob18]

hello there I choose the $20 plan; but every time in insert the sim, it keeps telling me no service.

what do I do?  

[mimmo]

@bob18 have you contacted the mods asking them to look into your account?  i think that is your best/only option.

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

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• Office Hours: Mon-Thursday 9am to 9pm, and Friday, Saturday, and Sunday from 9am to 7:30pm [Totonto Time].
• Messages are replied to during business hours and in the order they are received
• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
• There is no need to send multiple messages.

Additional Useful Information:

• Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

[bob18]

Now I can't make calls, it's saying talk is not included in my plan. My next payment date is February 18. This is driving me nuts. 

Thanks you all for ur help 

[computergeek541]

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@bob18 wrote:

hello there I choose the $20 plan; but every time in insert the sim, it keeps telling me no service.

what do I do?  

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A "no service" message in your phone's notification area usually means that either your sim card isn't active, or that it's connected to a network that you can't use (although "emergency calls only" would probably be a more common message for that).

[wetcoaster]

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@bob18 wrote:

hello there I choose the $20 plan; but every time in insert the sim, it keeps telling me no service.

what do I do?  

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What's the brand / model of your phone?

Did you bring it from another provider? Which one?

[matbasm]

@bob18, how long has it been since you activated your account?  What do you mean by 'every time I insert the SIM'.  You should insert it and leave it there.  You can try to reboot the phone once.  After that, check your network settings.  The phone might be manually set to another (previous) provider.  Try setting to automatic.  If that doesn't work, and Pblic Mobil is available, try selecting that.