yesterday
My bill had gone down to $7 + tax due to rewards but ever since PM changed to points system my bill has gone back to $15 + tax. I want to know why and what happened to all my credits.
8 hours ago
It was actually the opposite. They offered us better plans for way cheaper. It looked like a bargain until a few months later they changed the discount program to a points program, deleting our discounts and essentially raising the price back up (and actually higher).
yesterday
At least you checked and found the reason for the increase.
I have friends that don’t even check after activation.
yesterday
I didn' have time to check on it.
yesterday
You have been paying $15 plus taxes for the last 3 months and you noticed now.
yesterday
consider yourself lucky. A few months ago, PM tricked us into buying costlier plans...then as soon as we did...they snatched away the old Rewards program and inflicted Points on everyone. Now those costlier plans aren't so attractive any longer.
yesterday
Hello @Vazir1
Please see the following link.
Public Mobile removed EVERYONE'S loyalty credits and now offer a substantially less valued point system.
yesterday
you might have missed the announcement back in March about the rewards system change
PM retired the old reward system earlier (May 2024) and everyone migrated on the new Public Points system.
https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points
With this new system, you pay the full amount first (with the Available Funds on your My Account or via your credit/debit card on the system), and hence you see a higher charge now.
After renewal, PM will give you the points to your reward account within 48 hours. Once you collected 15 points, you can redeem $15 bill payment yourself to bring the next payment down. Or you can also use points to buy add-ons with a discounted price
For how to earn points with Public Points,
I have to admit Public Points rewards is not as good as the Legacy rewards system, but you are still saving money, just in a slower pace
Here is more information about the rewards system migration:
https://www.publicmobile.ca/en/bc/get-help/articles/public-points
yesterday
PM has changed everyone to the new Points system. With the new on, you pay full $15 first and get 5% of $15 in points. Collect enough points to redeem $15 bill credir