05-13-2025 02:43 PM
How can I get help with a public points redemption that has been stuck in pending for 4 days?
05-13-2025 03:02 PM
Were you using the app to check? Try using browser with incognito mode and check
05-13-2025 02:55 PM
@RM81 , I have had redemptions stuck in pending before. Usually the pending is removed after a day. Support will process it immediately for you.
05-13-2025 02:49 PM
I redeemed a data add-on. It still says "pending" 4 days later (and is not on my account). I did receive a confirmation email. I have now also submitted a ticket.
05-13-2025 02:46 PM
Redemption are usually applied immediately. What do you mean stuck? Did you you refresh the site?
Which one did you redeem?
