resumed suspended service but phone not working

[karlaocuellar]

Hello,   After a couple of months without service, I resumed my service this afternoon through a credit card payment.  My account says the plan is active but my phone will not connnect to cellular.  Does anyone have any knowledge about this?   Thank you.

[GinYVR]

@karlaocuellarEven though your phone is no longer supported, I would suggest going to Apple Store instead of London Drugs. They have the tools (which LD won't have) and often depending which genius you deal with they will give you a free SIM card, if indeed that is the problem. It is still free even though it is out of warranty, I suggest go really early though if you can't get an appointment online.

[geopublic]

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@karlaocuellar wrote:

well it seems i've done most if not all of the suggestions posted, thank you all for your help!  unfortunately nothing worked.  will get a new sim card tomorrow at london drugs and see if that works.

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@karlaocuellar  Sounds like the issue is account related and not sim related so I don't think a sim swap will make a difference. Best to wait for the response from the moderator team because they will be able to check/reset your account from their end.

[karlaocuellar]

well it seems i've done most if not all of the suggestions posted, thank you all for your help!  unfortunately nothing worked.  will get a new sim card tomorrow at london drugs and see if that works.

[geopublic]

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@karlaocuellar wrote:

checked for updates, it's all up-to-date.  could not find anything specific to carrier updates.

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@karlaocuellar Also a good idea to reset your network settings.

To Reset Network Settings, open Settings -> General -> Reset -> Reset Network Settings. Enter your iPhone passcode, then tap on Reset Network Settings when the confirmation pop-up appears near the bottom of your iPhone’s display.

[GinYVR]

@karlaocuellarYou mentioned you return from overseas? What is your phone's time say? Does it match with your local time? Is "Set Automatically" set to enabled under Settings -> Date & Time? Difference in time can do weird things.

Depending on your iPhone OS revision (I assume it is iOS 10+ with a 5s) , Carrier Settings should be automatic, when it senses network (could be wifi or lightning cable via iTunes) + SIM card carrier ID the phone will download the carrier profile without intervention. You can't intervene even if you want. Apple compromised with carriers like Rogers, so they can disable certain features like wifi tethering while their SIM card is in the iPhone.

[Anonymous]

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@karlaocuellar wrote:

checked for updates, it's all up-to-date.  could not find anything specific to carrier updates.

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Treading into unfamiliar Apple territory here 🙂 ... on the phone ... Settings/General/About ... maybe also click on the version but the first part might show an update.

Edit: ninja'd by geopublic .... I shouldn't be in the Apple sandbox 🙂

[geopublic]

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@karlaocuellar wrote:

checked for updates, it's all up-to-date.  could not find anything specific to carrier updates.

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@karlaocuellar  Try the following:

You can manually check for and install a carrier settings update with these steps:

1. Make sure your device is connected to a Wi-Fi or cellular network.
2. Tap Settings > General > About. If an update is available, you'll see an option to update your carrier settings.

[karlaocuellar]

checked for updates, it's all up-to-date.  could not find anything specific to carrier updates.

[geopublic]

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@karlaocuellar wrote:

I’m now connected to iTunes via cable to an iMac, currently backing up.  Where would I find the carrier update options?

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@karlaocuellar 

1. From the menu bar at the top of the iTunes window, choose Help > Check for Updates.

[karlaocuellar]

I’m now connected to iTunes via cable to an iMac, currently backing up.  Where would I find the carrier update options?

[karlaocuellar]

It’s been only 60 days or less. 

I didn’t wait 5 - 10 minutes on either trick...  I’ll try again with the lost phone one and wait.  Do you think I should try again with the $1 trick also?

[computergeek541]

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@maheshboloor wrote:

Wonder if Public mobile removes the sim from service with over certain duration of inactivity. Please keep us posted OP when you get this sorted.

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That isn't done unless the account gets closed.  There are some customers who have backup/burner/car phones that get very used very infrequently or even not for months at a time.  As long as the service is paid for or isn't allowed to be in suspeneded status >90 days,  it's really not Public Mobile's concern if the service is never used or if the sim card is never in the phone.

[GinYVR]

@maheshboloorAll Public Mobile SIMs can only be activated once. If the account holder has 90 consecutive days of inactivity, everything including credits will be erased from the system, the SIM card then would not be able to be used again. However @karlaocuellar doesn't indicate to be the case because she can access her voicemail and her online account.

@karlaocuellarFor the Lost / Stolen trick, you did wait for 5-10 minutes between step and power cycled right? Carrier instructions are not immediate.

[maheshboloor]

Wonder if Public mobile removes the sim from service with over certain duration of inactivity. Please keep us posted OP when you get this sorted.

[karlaocuellar]

no my partners iphone 5 never had a mexican sim

[karlaocuellar]

yes i've done that as well, waiting to hear back from them,

when someone calls my number it goes direct to my voicemail. 

[geopublic]

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@karlaocuellar wrote:

connecting to wifi works

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@karlaocuellar Connect to wifi login to itunes account and check for and apply carrier updates. Restart your phone.

[hairbag1]

Was the partners iphone 5 also used with a Mexican sim  recently ?

[GinYVR]

@karlaocuellarThen contacting the moderators will be the only course of action... be expect to hear back from them 48 hours plus.. depending on work load.

PS what happen when you use another phone to call your own number?

[karlaocuellar]

yes. put the sim into my partner's iphone 5 and it said no service.

[hairbag1]

Do you have access to a different unlocked phone you can try the sim in ? This will see if its a sim problem or a handset problem.

[karlaocuellar]

tried both of those, neither worked.

[karlaocuellar]

that didn't work

[mimmo]

Try lost stolen trick or 1$ trick

[RossN]

@karlaocuellar hi do a network reset see if that helps

[karlaocuellar]

connecting to wifi works

[karlaocuellar]

yes, iphone 5s.  i had a sim from mexico in it in the past two months, before that on my public mobile sim, the same one i'm putting in now.

[RossN]

@karlaocuellar hi is it the same phone as before did you change the apn? anything work?