reset password

[Larry166]

I am trying to reset my password and when I try to send the code to my email address, I never receive a code.

[Meow]

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Can you switch to SMS to receive a code?

After changing password wait 20-30 min before trying to log in again.

[softech]

@Larry166 

Check your mailbox spam folder, 

Also, can you try to have the code sent to your phone instead? there should be the choice there

if nothing works, please open ticket with PM support

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

[Handy1 · Accepted solution]

@Larry166  Try and have code set text message or you can ask support to help you regain access to your account 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

   Right ( envelope image )