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02-26-2023 10:59 AM
I am trying to reset my password and when I try to send the code to my email address, I never receive a code.
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02-26-2023 11:01 AM
Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.
Can you switch to SMS to receive a code?
After changing password wait 20-30 min before trying to log in again.
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02-26-2023 11:00 AM - edited 02-26-2023 11:01 AM
Check your mailbox spam folder,
Also, can you try to have the code sent to your phone instead? there should be the choice there
if nothing works, please open ticket with PM support
1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.
Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"
2. if you have problem with Chatbot: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there
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02-26-2023 11:00 AM
@Larry166 Try and have code set text message or you can ask support to help you regain access to your account
Getting support / submit ticket
- Get support by starting a conversation with virtual Chat box /SIMon. Click here
Or while your already here and logged in the community
- you can send a private message To CS_Agents by clicking here.
Watch for reply top of page to the
Right ( envelope image )