request to Port number to new service provider submitted - please approve!!!

[johnryan0]

My new service provider has sent you a request to approve phone number port from public mobile to Virgin. Please do the port!! thanks John

[hTideGnow]

HI @johnryan0   you need to call Virgin and ask them to reset the port request

and then make sure your PM service is still working.  Check the text often

if still not receiving it, you will need to submit ticket with PM agent at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[BKNS27]

@johnryan0 

You need to contact Virgin to resend the porting request but you need to leave the PM SIM in your phone. Only you will need to APPROVE the porting to the text with YES.

BTW, your PM account must be Active to complete the porting. If your account is suspended then you can’t port over to Virgin so if this is the case, you need pay for another 30 days of service.

[dust2dust]

Is this account active? Did you leave this sim in a phone to confirm the text confirmation?