renew an expired prepaid plan and start a different plan

[geopublic]

@jolanta  First make the plan change then re-activate your account by adding the funds.

[gblackma]

@jolanta  follow these steps  to change your plan and reactive a suspended account.  See steps in article https://www.publicmobile.ca/en/bc/get-help/articles/change-your-plan

[LovesToPM · Accepted solution]

Public Mobile is prepaid. You should do one or the other but not both at the same time.

If your plan has been expired for less than 90 days, you can logon your account to make a payment or call 611 to make a payment if your cc is already on file.

If you want to change plan, you can read here: https://www.publicmobile.ca/en/bc/get-help/articles/change-your-plan

If your plan has expired for 90 days, then your old number and plan are gone. You will need to get a new SIM and start a new account/plan.