07-11-2019 05:14 PM - edited 01-05-2022 05:50 AM
I am registered for the $25 plan, 500MB Data with AutoPay bonus, unlimited talk Canada-wide, unlimited international Text & picture, same as my husband, we both signed up yesterday. Why is it he has full service, & the only text I receive is from Public Mobile, I call my husband's ph#, & am informed that it is a long distance call, I am not receiving any calls or texts, & cannot send any calls or texts. What do I need to do to actually have use of this service? Public Mobile thanked me for activating with them, I entered the 6 digit code they send. please help!
07-29-2019 02:35 PM
I switched sim cards again, got the APN address from the other phone, then I had to manually enter the APN address in my phone. No more problems. thanks everyone for your help.
07-18-2019 06:58 PM
Well, I live in a "dip" in the road, & service is very poor.
07-12-2019 11:34 AM
07-12-2019 09:38 AM
@Lorr wrote:SUCCESS, Thank you for your help, I can now text & call & receive them. I live in a "Zone" so I cannot try data yet. I only have 1 bar
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07-12-2019 09:19 AM
SUCCESS, Thank you for your help, I can now text & call & receive them. I live in a "Zone" so I cannot try data yet. I only have 1 bar
07-11-2019 09:43 PM
my account says ACTIVE, my husband's sim card in my phone did not help. Data does not work. I have a Samsung Galaxy III, & I did the check & it is supposed to work. I will call my previous provider (Petro Canada Mobility) tomorrow & see if they released my phone #.
07-11-2019 05:39 PM
07-11-2019 05:36 PM
Have you logged into your my account to see what your plan says there? Were you with the same provider? We're We' prepaid?
07-11-2019 05:36 PM
@Lorr wrote:I am registered for the $25 plan, 500MB Data with AutoPay bonus, unlimited talk Canada-wide, unlimited international Text & picture, same as my husband, we both signed up yesterday. Why is it he has full service, & the only text I receive is from Public Mobile, I call my husband's ph#, & am informed that it is a long distance call, I am not receiving any calls or texts, & cannot send any calls or texts. What do I need to do to actually have use of this service? Public Mobile thanked me for activating with them, I entered the 6 digit code they send. please help!
Login to your account.
Is youraccount status active?
If yes, try the lost/stolen phone trick to re-provision your plan features.
1. Login to your self-serve account.
2. Report your phone lost/stolen using [Plan and Add-Ons] --> [Lost/Stolen Phone]
3. Logoff
4. Wait 5 minutes and login again
5. Report your phone found.
6. Re-start you phone to provision your account again. i.e. enable all features of you plan again.
If this trick failed to get thing working again, you should send a private message to moderator for help. But the wait is up to 48 hours. Good luck.
07-11-2019 05:35 PM - edited 07-21-2019 02:48 PM
@Lorr Sounds as though your account did not provision properly. Before contacting the moderators would you check a few things?
a) login to your self serve account and see if the plan is correct and Status = active
b) trade SIMs with your husband and see if the problem moves with the SIM or stays with your phone (if your phone is a problem what is make/model?)
c) did you request a transfer of your number from another carrier (which)?
d) does data work?
That message about long distance charges can be ignored as long as calls connect.