refund add- on

[catherineflani]

I purchased a US Roaming Talk/Text add on for 10 days. I am no longer going to use it since my flight was cancelled but I can't find how to get a refund for it.

[darlicious]

@catherineflani 

Ask for a credit and explain the situation to the CSA and you will likely get it. Just remember  that technically there are no refunds at pm but customer support are reasonable people. When did you purchase the US Roaming add on? Just an FYI....US Roaming add ons start immediately after purchase so normall you do not purchase until the day of your departure or arrival in the US.

[walker1]

@catherineflani 

To get a credit or refund, you'll have to reach out to a Customer Support Agent first.

Use the Chatbot Simon to get a service ticket started first.

The link is at the bottom of this page.

[CountyDownIeUk]

Try to get payment from your travel insurance. It's not a PM problem. 

[softech]

@catherineflani   Yes, likely PM support will be able to reverse the transaction and leave the money on your account for future use (maybe towards next renewal)

Please open ticket with PM support using Chatbot:

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[Yummy · Accepted solution]

If you never used it and do not plan to use it contact agent for refund since you bought it in error.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here