purchase esim with current payment method not progressing

[Sector7G]

Hello,

I have recently subscribed and my 2 day shipped sim is actually a 10 day shipped sim!

I have a possible solution however, My wifes phone currently uses a sim card but is esim compatable, I would like to use esim on her phone ( also a public mobile subscriber) and use that sim for my account.

I am attempting to purchase via the app on her phone with current payment method but it will not proceed.

[hTideGnow]

HI @Sector7G 

please submit via message on the community here

please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Sector7G]

I tried to submit ticket via the app, but kept getting 404 error

[Handy1]

@Sector7G  usually they reply with in the hour sometimes longer but 

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Sector7G]

Thanks for the link,

I have sent a PM, I hope they respond asap

[hTideGnow]

hi @Sector7G 

are you using the app?  you need to use PM app to buy and install esim

Login to the app, Subscription & Addon page and click Buy new sim card at the bottom

if still have payment issue, please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@Sector7G  you can submit ticket with support using this direct link to help 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[becm]

I would suggest to send them a ticket. After they verify you they can certainly help. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437