puk code 8 dig

[free1reigns]

put wrong unlock sim code

puk code need to use sim card

[softech]

@free1reigns   

There are different kinds of PUK codes.  What exact error message is showing on the phone?

Have you been using SIM pin for security and you forgot the code?  If it is, then yes, PM Support can provide the PUK code for the SIM card lock.

Please use this direct link to open SIM PIN PUK related ticket

https://urlshortner.tiia.ai/Oyn1L6

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

[Timer]

@free1reigns 

go to your private messag type  CS_Agente  to get support team,

[Yummy]

Most likely you PIN code is entered incorrectly multiple times and hence locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it.

You will need to open a ticket with PM and their Customer Support could assist:

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

1. Or you can Send a private message to the CS Agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[RossN · Accepted solution]

@free1reigns hi if you sim locked your phone 

contact customer service.

1.  you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply