problems with number port

[kathyconfused]

Hi All.

I tried to port my number over from rogers.  Customer service at Rogers said that Public mobile did not send the account number or the ported number over to Rogers..  now I can't log into  public mobile  since I can't get txt 6 digit  numbers to verify that the phone works!  What do I do now?

[Handy1]

@kathyconfused  Already sent to your community inbox , please check there 

or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[hTideGnow]

HI @kathyconfused 

 PM porting support team can help and reinitiate the request.  I have sent you the porting support team number.  Please check your Community inbox (envelope on top right), check for the number and call

[kathyconfused]

ok Thanks  please send me the number of the team member

[Handy1]

@kathyconfused  I’ll private message you the porting team number . They can re trigger the port request for you