10-17-2023 01:26 PM
hello
trying several time to update my account with a new debit card ..but cant.
10-17-2023 01:28 PM
HI @ferat
you got an error? What was the message?
Please first wait an hour, then use Incognito/Private/Secret mode on your browser to login My Account and try again.
If same, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
you can also get a voucher to pay and resume service first if your service is now suspended. Get it from Shoppers Drug mart, then load the voucher using *611