problem in receive calls and message

[zakariaabbas]

hello 

I have problem in receive calls and message

[esjliv]

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@zakariaabbas wrote:

I do every thing and stell sam no receive calls and messge

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Hello @zakariaabbas 

Do a RESET of your phone's NETWORK SETTINGS.

Can you try your SIM into another compatible Public Mobile phone and see if you receive message then?

Do you have an iphone? Or a new to you iphone?

Set up your phone number On your iPhone:

1. Go to Settings > Messages and make sure that iMessage is on. You might need to wait a moment for it to activate.
2. Tap Send & Receive. If you see “Use your Apple ID for iMessage,” tap it and sign in with the same Apple ID that you use on your Mac, iPad, and iPod touch.
3. In the "You can receive iMessages" section, make sure that your phone number and Apple ID are selected.
4. Go to Settings > FaceTime and make sure that your phone number and Apple ID are selected in the "You can be reached by FaceTime at" section.

If you prefer to use iMessage, then you can perform the following steps to fix texting issues:

1. Connect to the internet using WiFi or Data.
2. Go to Settings > Messages and toggle iMessage OFF.
3. Turn your iPhone off completely, then turn it back on.
4. Go back into Settings > Messages and toggle iMessage ON.
5. Make sure “Send as SMS” is also turned ON.

[softech]

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@zakariaabbas wrote:

I transfer my number yesterday and remove old sim 

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@zakariaabbas 

did you get a text from your old provider and did you reply YES to it?  this is a critical step, if you didn't reply YES.. the port won't complete.. and you won't receive incoming calls on your PM phone

[LurganIeUk]

@zakariaabbas 

Contact MOD here. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Tell them your issue and wait. No need to provide a lot of personal details. They will want to do a code confirmation. 

[Anonymous]

if you need To Submit a Ticket To Customer Service by Moderator Team,

Only one way to solve your issue , explanation to customer service by Moderator Team

and the are nice service Team the will help you 100%.

Here’s how to contact customer service by Moderator Team,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.
• or you can send a private message to Moderator Team  by Click HERE. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number,
  
• your phone number,
• your account 4 digit pin,
• your Email address,
• explanation to them nice Team and nice service.

      Good Luck

[zakariaabbas]

I do every thing and stell sam no receive calls and messge

[Dunkman]

@zakariaabbas 

Did you respond to your previous carrier text to confirm the port request?  If not, your port likely failed.  

https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

If failed ports, you are unable to receive texts and calls.

Two options:

1. contact moderator team

2. Call the Telus porting team.  I will private message you the Telus porting team phone number.  This number is only used for port issues.  Check your Private message inbox.  Envelope icon on upper right corner of website.

[Anonymous]

when you getting the SMS for transfer your number do you reply should be: YES.

Make sure that you have the old sim card in your phone when you're porting your phone. You should get a message from your old carrier asking to confirm if you would like to port your number. Your reply should be: YES. 

[zakariaabbas]

I transfer my number yesterday and remove old sim 

[mh1983]

Are you porting a number from a different provider into Public Mobile?

[zakariaabbas]

hello

yes i active my account yesterday over number

i can call but no messge receive or send

[Dunkman]

@zakariaabbas 

More details would be helpful.

Did you just activate a new account and port over a number?

If you did port over, how long ago?  Ports can take a few hours to complete. 

Were you able to receive calls and message before?

What about data? Can you call and text out?

[Anonymous]

 @zakariaabbas : If you've just transferred your number in then that is normal. And if you did, did you leave your old SIM in the phone to confirm the transfer via text?

[Anonymous]

can you give more detail, are you Activate a new line or you did port your number, or !

can you do try reseat the SIM card

1.power off your device

2.take out the SIM card,

3.wipe it clean SIM card,

4.put it back and power on,

5.toggling airplane mode off/on,  

it happened sometime you know, A normal reboot without reset, didn't work. At least try it,

only work after reseating the SIM card.

can you try it selecting the network to "3G ONLY"

for iPhone visit HERE 

or HERE 

for android visit HERE ,

what is mean for Rebooting the phone means to turn off your phone and turn it back on.