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postal code doesn't match billing address

joeLiu
Great Neighbour / Super Voisin

i can not finish my order. it shows postal code doesn't match billing address, what should i do?

3 REPLIES 3

dust2dust
Mayor / Maire

Match the postal code to the billing address? Are you typing all caps (not sure if that's necessary)? Are you adding a space (not sure if it will allow you to anyway)? Check your credit card to make sure nothing has charged just in case.

What specific order screen are you on?

esjliv
Mayor / Maire

@joeLiu - double check what your card company has for the postal code.

softech
Oracle
Oracle

@joeLiu   are you subscribing or buying sim card?

 

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