porting of old phone number

[rgess88]

my old phone number has not properly ported to puplic mobile . missing old pin number to port

[geopublic]

@rgess88  Speakout does not use account numbers so that is why you need to provide you PIN or IMEI to complete the port.

To submit a ticket to Public Mobile do the following: 

[popping]

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@rgess88 wrote:

yes from speak out

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Read my post on how I port my Speakout number to PM in 4 hours without moderator help.

https://productioncommunity.publicmobile.ca/t5/Getting-Started/Porting-number-from-Speakout-Apply-al...

Your port is stuck now.  Read my phone and provide moderator that used to moderator.

Create a moderator support ticket using the ? button at the right side bottom corner of this page. 
Type "contact human" one or more times. SIMon will eventually show you the "Submit a ticket" button. Click on submit button to get the create ticket screen.

Moderator wait time is up to 2 days.

[rgess88]

I did give the account nuber, but speal out also has a pin nuber that I did not provide

[rgess88]

yes from speak out

[PAULRANG18]

You only need your present account number to port to PM or any other carrier. Never heard of a PIN being needed before.

[geopublic]

@rgess88  Are you porting from Speakout? That is the only provider that requires a PIN to port for all other providers best to use account number.

[dabr]

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@rgess88 wrote:

my old phone number has not properly ported to puplic mobile . missing old pin number to port

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Where are you porting from?  Porting can also take 2 to 4 hours to complete.

You shouldn't need a PIN to port, but you would need your old account number and keep that account active until the porting is completed.

[ooakosiryan]

Sorry to hear you are having issues porting.

You'll need to submit a ticket for Moderator assistance. You can click on the question mark in the bottom right and enter some words about your issue until it lets you create a ticket.

I'm not sure what you're referring to when you say missing old pin. Porting doesn't require a pin. You just need the account number.

Good luck!

[Lar]

@rgess88  Are you saying you didn't  give PM the old account number and information needed to port over your number?  Could you explain in more detail, thanks