porting my phone #

[mari1]

we had put a request @6pm yesterday for porting my # to another carrier, but I had not received yours

SMS, please do so asap. Because I had already set up a new account with Fido.

My account #;xxxxxxxxxxxxxxxx, my phone number: xxxxxxxxx

Thanks!

Mary

Edit: personal information redacted by will13am.  Please do not post personal information in the public forum.  

[will13am]

@mari1 , this is the help article for number porting.  You could try again after 90 minutes.  If you continue to be unsuccessful, use the chat link on the lower right corner of the web page to initiate a support ticket.

https://www.publicmobile.ca/en/on/get-help/articles/port-fraud-protection

[HALIMACS]

@mari1 

Please remove your personal information. This is a public website that anyone can see. We are customers just like you, not Public Mobile staff.

You can edit your post by clicking the downward-facing arrow on the top right of your message.

[softech]

@mari1   are you porting out to Fido? 

Call Fido , tell them you have not recevie the from PM to approve the porting request.  Ask them to re-trigger the process

Then wait an hour.  If still not receive the text from PM, please open a ticket with PM using this direct link:

https://urlshortner.tiia.ai/Lc9xk8

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there

[VIP_Tech]

Hi @mari1 

your account with public mobile Active ?