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porting issue

thommankuriakos
Great Neighbour / Super Voisin

when i first was creating ym public mobile account i was porting over a number, the system glitched and i didnt receive an email that the port went through or that my accoutn was made. i add my information anf did it again and got a new number, but now cannot port over my number. i was also charged twice becasue of the first account that i was creating and that glitched out. I would like to get ym number ported and a refund from the first account.

2 REPLIES 2

lou27
Good Citizen / Bon Citoyen

I think you need to contact the Moderator team to solve you issue. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Luddite
Oracle
Oracle

Ouch. Did you by chance use two different email addresses while doing all this? If so, you make have created two accounts.

Try your old SIM; hopefully it is still functioning and should do so until your port-in finishes.

Try logging into self serve in case an account was created. My Account


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.