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porting issue

Great Neighbour / Super Voisin

when i first was creating ym public mobile account i was porting over a number, the system glitched and i didnt receive an email that the port went through or that my accoutn was made. i add my information anf did it again and got a new number, but now cannot port over my number. i was also charged twice becasue of the first account that i was creating and that glitched out. I would like to get ym number ported and a refund from the first account.


Good Citizen / Bon Citoyen

I think you need to contact the Moderator team to solve you issue.


Ouch. Did you by chance use two different email addresses while doing all this? If so, you make have created two accounts.

Try your old SIM; hopefully it is still functioning and should do so until your port-in finishes.

Try logging into self serve in case an account was created. My Account

>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.