porting # from Koodo - WOW told me to post here to ask moderator to help with this

[CHIPSPEW]

I just signed up for Public Mobile at WOW. Was given temp # and told to post here to get the Koodo ported.

thanks

[popping]

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@computergeek541 wrote:

@ShawnC13 and @mimmo

Wow, you guys are fast.  I type a message out only to see that you've both already replied.  I think I need to go back to typing class to get myself up to 100 words per minute.

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Haha... You are not slow.  I think they are using macro function of our editor.

https://productioncommunity.publicmobile.ca/t5/Discussions/HOWTO-Create-and-use-Macros-for-repetitiv...

[computergeek541]

@ShawnC13 and @mimmo

Wow, you guys are fast.  I type a message out only to see that you've both already replied.  I think I need to go back to typing class to get myself up to 100 words per minute.

[computergeek541]

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@CHIPSPEW wrote:

I just signed up for Public Mobile at WOW. Was given temp # and told to post here to get the Koodo ported.

thanks

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At least you were pointed to the correct website by WOW, but posting a message on the message board cannot get your number ported.  The only way to receive account-related customer service from Public Mobile is to send a private message to Moderator_Team .

In your message, you should included your name, your Public Mobile phone number, and your Public Mobile account PIN so that they know that you are authorized to talk about the account.  In that same message, you need to tell them you need to port in your Koodo prepaid account phone number.  Also provide Public Mobile's moderators with your Koodo account number.  I've read that it helps greatly if your Koodo and Public Mobile accounts were associated with a different e-mail address for the purposes of the self-serve account login.

Also, note that if your Koodo phone number is attached to a postpaid account, you should be able to port your phone to Public Mobile by doing it yourself in self-serve. 

[ShawnC13]

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@CHIPSPEW wrote:

I just signed up for Public Mobile at WOW. Was given temp # and told to post here to get the Koodo ported.

thanks

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Is this a Koodo prepaid?  If it is you should private message the Moderators.  If it is post paid should be an issue doing a normal port request. 

To send a private message to a moderator click this link.

In your message please include:

• PM Phone Number
• 4 digit PIN (if you don't remember this then they will need at least 3 of the following to verify your identity)
• account number
• date of birth
• complete address listed on account with postal code
• email address on account
• most commonly called numbers
• alternate number listed on the account
• last payment date and amount
• last 4 digits of the credit card
• Detailed explanation

Community Moderators are available from Monday-Friday 9am(Eastern) to 9pm(Eastern) and Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators

[mimmo · Accepted solution]

Are you Koodo prepaid postpaid. If prepaid then yes you need mods to complete the port.  If post paid then loginto selfserve and do a number change.

You need your account number and name exactly as on your Koodo account.

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

If you have a Porting issue, please also include:

• The number you want to port, PM sim number, old account number, old account name exacly as on bill

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time] from 9am to 7:30pm [Totonto Time].
• Messages are replied to during business hours and in the order they are received
• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
• There is no need to send multiple messages.

Additional Useful Information:

• Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile