@bond7890
You have submitted your port request with your new provider? are you just not getting the porting authorization text?
make sure your PM account is active and you can still receive incoming calls and text
Then call your new provider and ask them to re-trigger the porting request.
Wait another hour or two and you should receive that
If still not receive the text from PM asking you to approve the porting, please open ticket with PM support using this direct link
https://urlshortner.tiia.ai/Lc9xk8
If you have made a request to port your number to another carrier and have not received an SMS from Public Mobile to confirm your request, please open our chatbot via this link (https://urlshortner.tiia.ai/Lc9xk8) . This will put you in touch with our Customer Support Agents who will be able to assist you.
(Ref: https://www.publicmobile.ca/en/on/get-help/articles/port-fraud-protection)
