Certified Pre-Owned Phone order cancel

[girlformerlypea]

I want to cancel my order for a phone

[maximum_gato]

@girlformerlypea 

How long ago did you order the phone? If it's already shipped then you will have to do a return within the 30 day hassle free return policy. Or you can refuse acceptance of the shipment which will automatically return the phone and trigger a refund.

[softech · Accepted solution]

@girlformerlypea 

   you can try to open ticket with PM support and work with them on cancelling the order.  Worst case, you receive the phone and still have 30 days to send back for full refund 

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "CPO Phone", then click "Cancel Order", then click "Cancel my Order", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there