port my PM # to other carrier

[Zayo]

Not able to port my PM number to other carrier, didn't get confirmation message from  PM

[Zayo]

OK, thx Oracle ...... 

[softech]

@Zayo 

yes, unfortunately you have to reactivate for the port to come through.  You can change plan to $15 adn renew with that $15 plan to cut down the cost

[Zayo]

Thanks Mayor for response, that's correct just not getting the porting authorization text, they initiated port request this evening but still not getting text from PM, getting code to login to my PM account however my subscription is on hold since I didn't renew my subscription (was due yesterday)  

[softech · Accepted solution]

@Zayo 

You have submitted your port request with your new provider?  are you just not getting the porting authorization text?

Make sure your PM account is active and you can still receive incoming calls and text
Then call your new provider and ask them to re-trigger the porting request.
Wait another hour or two and you should receive that

If still not receive the text from PM asking you to approve the porting,  please open ticket with PM support using this direct link:  https://urlshortner.tiia.ai/Lc9xk8

Make sure that you respond to this text within 90 minutes. If you do not receive this SMS or you do not respond within the 90 minute window, make up to 4 additional attempts to send it. If you are still experiencing any difficulties, reach out to a Customer Support Agent

(Ref: https://www.publicmobile.ca/en/on/get-help/articles/porting-out  ) 

[hTideGnow]

HI @Zayo 

your PM account is active and able to receive text  stil?

call your new carrier and ask them to reinitiate the poritng