@aungiedekok wrote:
I received a voicemail that my transfer didn't work because there was another transfer. How do I fix this??
@aungiedekok There was a problem with your port-in request so you need to submit the correct info so that Public Mobile can resubmit the port request.
- Be sure to note the best practices below to ensure a smooth process:
- Only the authorized account holder can transfer a number.
- You cannot transfer numbers between Public Mobile accounts.
- Your previous account must be active in order for the number transfer to go through. Once the transfer is complete, it will be automatically deactivated from your previous service provider.
- Double check your old account info, as it needs to be correct in order for your number transfer to complete. Here’s the information you’ll need:
- Account number with previous provider
- name on the account
- phone number with the previous provider.
To complete your port-in request, click this link and type in “port request” to be put in touch with a Moderator. Include the info from above. If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.
