plan didn't auto renew

[Andscohen]

I have autopay enabled on my account but as I tried to make a call it said my plan was expired. THis happened to my girlfriend before as well. My plan is fine now because I did the manual pay option but this is frustrating that this feature isn't working as it is suppose to. Can a mod please message me to explain what happned?

[Yang_P]

Make sure the credit card information you entered is valid and up to date. I had similar issue before and it was just my credit card expiry date was no longer valide since my credit card got renewed. 

[Acekiller]

it is sort of like a lottery, am I gonna get hit this month with the bug.

[imm1304]

Hi @Andscohen!

I can imagine this being frustrating.  Defeats the purpose of having the autopay enabled in the first place.  

Try disabling autopay. Remove credit card info.  Then re-enter the card info and enable autopay again.  Frustrating part is that you won't know until next renewal in 90 days if this worked.   You can also try sending a private message to @CS_Agent with your feedback.  Don't forget to provide them your public mobile phone number in the private message.