plan change, during autopay failure

[dollarmatian]

i am unable to afford my full plan this month. I was trying to change to a 30 day provincial calling, global text with 1 gb of data.  this should be 42 dollars and i have put that into my account. i cannot select or change to this plan currently. i would greatly appreciate help with this. thank you, 

                                    nathan

[Saray_O]

Hey @dollarmatian, 

I'm sorry to hear about your payment issue! Could you send me a private message with your phone number so I can take a look at this for you? 

Thank you 🙂 

[Luddite]

@dollarmatian Forgot to add: 

Meanwhile, if you need to make phone calls try an application like that from fongo.com. It provides free calling across Canada from wherever you are connected to wifi, or on cellular data.

[shartomjam]

This seems to be a known "issue" in Self Serve.  I hope the mods can get you back up and running with the services you want soon.  It has already been suggested that this issue needs to get fixed soon.

[Luddite]

a) don't add any money for the taxes; they will be billed to your credit card

b) you MUST contact a moderator as that is the ONLY way to change your plan once it has gone into suspension

[zhadj030]

Go ahead and contact a moderator, they should fix your problem. 

I will tag one of them for you 

@Mary_M

Also to clear it up more the price for the plan is 42 $ + taxes, so don't forget about the taxes

Here is how to contact a moderator 

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Contacting-our-Community-Moderators/ta-...

Edit : typos, + taxes