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plan change, during autopay failure

Good Citizen / Bon Citoyen

i am unable to afford my full plan this month. I was trying to change to a 30 day provincial calling, global text with 1 gb of data.  this should be 42 dollars and i have put that into my account. i cannot select or change to this plan currently. i would greatly appreciate help with this. thank you, 



Mayor / Maire

Go ahead and contact a moderator, they should fix your problem. 

I will tag one of them for you 



Also to clear it up more the price for the plan is 42 $ + taxes, so don't forget about the taxes

Here is how to contact a moderator


Edit : typos, + taxes

a) don't add any money for the taxes; they will be billed to your credit card

b) you MUST contact a moderator as that is the ONLY way to change your plan once it has gone into suspension

>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

Town Hero / Héro de la Ville

This seems to be a known "issue" in Self Serve.  I hope the mods can get you back up and running with the services you want soon.  It has already been suggested that this issue needs to get fixed soon.


@dollarmatian Forgot to add: 

Meanwhile, if you need to make phone calls try an application like that from It provides free calling across Canada from wherever you are connected to wifi, or on cellular data.

>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

Deputy Mayor / Adjoint au Maire

Hey @dollarmatian


I'm sorry to hear about your payment issue! Could you send me a private message with your phone number so I can take a look at this for you? 


Thank you 🙂 



*Please do not post private info such as: phone number, account number, pin etc.. This is a public forum.