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personal hotspot

Rlid2
Great Neighbour / Super Voisin

I tried to set up a personal hotspot from my phone. I get the message that I have to contact Public mobile to enable personal hotspot on my account.  But I am not having any success in contacting  public mobile to do that . Any suggestions?

10 REPLIES 10


@NothingDone2Day wrote:

every time I change APN go out then back in it defaults back to isp.mb.com.   Any suggestions


On some Android devices, tapping back doesn't automatically save setting changes. You may need to select the menu and choose save.

NothingDone2Day
Great Neighbour / Super Voisin

every time I change APN go out then back in it defaults back to isp.mb.com.   Any suggestions

 

Rlid2
Great Neighbour / Super Voisin

Thanks

@Rlid2 reboot the phone and try setup hotspot again, and check APN

,go Settings -> Cellular -> Cellular Data Network -> PERSONAL HOTSPOT / APN -> sp.mb.com , and  Leave Username and Password blank.

(if you see APN showing isp.mb.com, please update it by dropping the i and make it sp.mb.com

Chalupa_Batman
Mayor / Maire

Hi @Rlid2 

I myself have used my Public Mobile phone (iPhone XR) to hotspot my data to my Chromebook to surf the net. I had no problems at all. Depending on what phone you're using, you may wish to Google it and see if that helps. Most time I find, it's password related, in other words I type the wrong password or caps lock is on. 


@computergeek541 wrote:

This is a device software issue. Public Mobile hasn't disabled hotspot.


Why would customer be getting message to contact Public Mobile ?

Rlid2
Great Neighbour / Super Voisin

oh ok - that makes sense 

Thanks

Rlid2
Great Neighbour / Super Voisin

thank you

This is a device software issue. Public Mobile hasn't disabled hotspot.

hairbag1
Mayor / Maire

@Rlid2 

use this link to message Customer Support..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

added...watch the little envelop icon on top right side of page will be highlighted when they respond to you.

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