payment

[gbranscombe]

How can i pay my daughters account with my credit card . Is that possible? 

[gbranscombe]

Will do 🙄...Thank you  

[softech]

@gbranscombe try again,  of any issue, come back and post here.  The Company is sometimes smarter than the Chatbot  🙂

[MrSpock · Accepted solution]

@gbranscombe  ok the only other thing is to get a voucher at canadian tire or walmart possibly, good luck 

[gbranscombe]

LOL!! agreed . It took me 5 minutes to activate myself and my wives acccount .I  cant even add credit card to my daughters account as she only has community access and you need to be activated to access account to change credit cards . I will try again today .Sheesh . 

[MrSpock]

@gbranscombe usally it is very straight forward but I fear with all there wonderful upgrades the last 2 days that they are having a mini rogers meltdown lol 

[gbranscombe]

Yes 

[gbranscombe]

I will try again today .I used 3 different cards master visa and amex ..lol . The Bot wasnt even working yesterday to troubleshoot !! 

[MrSpock]

@gbranscombe  so have you tried a differnt browser?a different computer to try and activate?

[softech]

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@Ebranscombe wrote:

The problem I am having is activating the sim with my credit card first. Thank you. 

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@Ebranscombe  .. and were you using Visa or Master?   Try again today and if it has issue again, try with a different cards if you have multiple

[Ebranscombe]

Nope 

[MrSpock]

@gbranscombe yes there have been a lotof issues the last few days, did you manage to get activated?

[Ebranscombe]

The problem I am having is activating the sim with my credit card first. Thank you. 

[softech]

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@Ebranscombe wrote:

The problem is the system ( yesterday) Would not allow me to use my card to activate her Sim. 

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@Ebranscombe   you were activating and unable to?    

Try again today. 

[softech]

@gbranscombe   Yes, you might

You can easily register the credit card on the system.

Just login to My Account, go to the Payment page, add a credit card there.

You can then either make a one time payment whenever you want, or enable Pre-Authorized payments and PM will take money out of the credit card at the beginning of every new cycle

[Ebranscombe]

The problem is the system ( yesterday) Would not allow me to use my card to activate her Sim. 

[MrSpock]

@gbranscombe yes you just go into her self serveaccount in pament and either make a one time payment or register for autopay