payment

[CMartins]

I have been charged twice this month, once for the existing plan terminating on Jan 10th and my new plan starting January 10th.

how do I go about to obtain a refund?

[esjliv]

@CMartins  - do you see the extra funds in your My Account? If so, those funds will be used upon future renewals.

If seeing this on your credit card see @Handy1 's post.

[Handy1]

@CMartins @. First Check your credit card one may say pending if yes then it will probably fall off .. if it posts in a day or two then contact support 

edit getting support 

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