payment processed but no change account remain expaired

[igweanthony83]

made a payment twice but the account remained expired

[Anonymous]

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@igweanthony83 wrote:

made a payment twice but the account remained expired

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Do you have a new renew before date from now? Or is it still showing the earlier date? Are your services working?

[gpixel]

@igweanthony83 if your services are working just ignore the message. the renewal process will show expired, suspended and then active in your self serve. 

[sunflowershine]

@igweanthony83 You need to apply a plan on the list after you added the money. It won't restart the previous plan automatically.

[mm80 · Accepted solution]

@igweanthony83 Is it renwal day? If your phone works, ignore the message. Is the money in the Public fund account?  If it's more than plan cost, it'll be ok.