payment overcharged?

[martinatang]

Hi there,

I have been charged for July payment once. 2 days later I made an upgrade to my plan. And I got charged 100% amount. Isn't it that my initial payment would get carried forward to the payment of the upgraded plan? 

Right now I'm being charged in full amount of 2 plans. 

Please correct me if I'm wrong.

Thanks 

Martina

[hairbag1]

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@martinatang wrote:

Hi there,

I have been charged for July payment once. 2 days later I made an upgrade to my plan. And I got charged 100% amount. Isn't it that my initial payment would get carried forward to the payment of the upgraded plan? 

Right now I'm being charged in full amount of 2 plans. 

Please correct me if I'm wrong.

Thanks 

Martina

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When you want to change your plan, you're given the option to Change plan now or Change at next renewal.

Change plan now means your choice is applied immediately and you'll loose whatever talk/text/data balance is on the old plan. If your plan renewed 2 days ago and you opted for Change right away, you've lost whatever is in old plan in favour of your selected change.

Change at next renewal should have been your selection.

[fdrcamb519]

@martinatang 

Contact the moderator team and explain exactly what you did and they will help you.

[geopublic]

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@martinatang wrote:

Hi there,

I have been charged for July payment once. 2 days later I made an upgrade to my plan. And I got charged 100% amount. Isn't it that my initial payment would get carried forward to the payment of the upgraded plan? 

@martinatang Unfortunately that is not how it works. Public Mobile is strictly a prepaid service. When changing plans you have the option of changing immediately (That is what you chose) or on your next plan renewal. ( What you should have chosen).

Right now I'm being charged in full amount of 2 plans. 

Please correct me if I'm wrong.

You are still getting charged for one plan. It's just that making an immediate plan change you forfeit the money that you paid for the original plan. Best to submit a ticket to PM explain what  happened and maybe they might credit back some of your money. 

Thanks 

Martina

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To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking  here or the icon (bottom right of your screen).

If you are still having problems contacting Public Mobile then click here. The link  sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team 

[Staliger]

@martinatang When you upgraded your plan, did you choose upgrade now option or with a new renewal date? If option 1, PM takes money a this moment and upgrades your plan right away.

[gblackma]

@martinatang if you choose the change immediately option, you  lose whatever you paid for the period and are immediately charged the total amount of the new plan. PM is prepaid, there are no refunds. However, you can try contacting the moderators, explain that you made a mistake and ask them nicely for a credit. You may if lucky get one. There are 2 ways to contact the Moderator Team:

• Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen.  The mods answer will show up there.  When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.