payment issues

[nkosoy]

Hi All,

For the past days I have been having issues payment my bills, I only recite a message saying Oooops.... but no solution yet. Any advice, I haven't been able to use my mobile line all this time!

thanks

n

[Timer]

@nkosoy 

 one page browser from computer, clear cache and cookies and use inPrivate mode,

[J_PM]

@nkosoy

Thank you for sharing your experience in Community! 

We are currently working on resolving an issue impacting our payment registration system. Our teams will have a fix asap. If you need to make a payment urgently, try using desktop instead of mobile or tablet.

Thanks, 

J 

[Yummy · Accepted solution]

Many customers have similar issue as you (most likely minor PM glitches due to launching new account site).

Try different browser or contact agent for further assistance.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here