overcharged

[urimaum]

My wife and i don't have any complain for using public mobile service for more than four years until recently being overcharged both of us on May 04, 2024.  However we always have been charged $21.28 and $22.68 respectively, you may notice it through payment history, we are suddenly charged $28.00 each by pre-authorized payment on May 04.  Please review and hopefully refund the difference as soon as possible.  Thanks in advance for your help.

[golfball]

You are paying the full price of your plan as the old rewards program with loyalty and autopay bill credits was discontinued. It's not a billing error and no refund will be issued. Please refer to the help article for more information: https://www.publicmobile.ca/en/on/get-help/articles/move-to-public-points

You may also want to check out the rewards announcement post here in the forum: https://productioncommunity.publicmobile.ca/t5/Announcements/Upcoming-Changes-to-our-Old-Rewards-Pro...

[computergeek541]

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@urimaum wrote:

My wife and i don't have any complain for using public mobile service for more than four years until recently being overcharged both of us on May 04, 2024.  However we always have been charged $21.28 and $22.68 respectively, you may notice it through payment history, we are suddenly charged $28.00 each by pre-authorized payment on May 04.  Please review and hopefully refund the difference as soon as possible.  Thanks in advance for your help.

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Has your account been switched over to the points system.  If so, the points need to be manually converted over to available balance for there to be any discount.