@DogSitter wrote:
Hi,
Can someone tell me where to go to send a message in regards to an over payment of $5?
Thanks!
When you say "over payment", do you mean you feel Public Mobile took out an extra $5.00 from your payment card?
It's likely it may be for taxes as the amounts showing for Plan amounts and self-serve payment and plan charge amounts are NET before tax.
If it wasn't, is the extra $5.00 showing under Available Funds in your self-serve account? If it is, recommend leaving it there as it will credit toward your next renewal amount. The process for having an over-charge returned to you will likely exceed 30 days, so letting it apply toward your future renewal may be easier.
If you believe you've been over-charged and wish Public Mobile to process a refund to your payment card, here's how you contact Moderators.
- Use the ticketing system for a faster response time. Click here and type moderator assistance, then select account-related issue, then select you need a human now. Follow the prompts to submit a ticket, or,
- Send a private message to the moderator by clicking here You’ll need to be logged into your Community account for the link to work.
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.
