ordering a SIM

[agriffiths]

I didn't get the emails that the site said would be sent after purchasing a SIM?

Is this a scam?

Now I'm stuck in a loop wasting time to find answers.

Any solutions or people who talk in this company?

[geopublic]

@agriffiths  Check your junk folder. Did you purchase the sim from Public's website?

[Triguy · Accepted solution]

You can send a private message to a moderator.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[JK8]

@agriffiths 

Contact a moderator:

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.